This Privacy Policy explains how Coosa Care LLC (“Coosa Care,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit www.coosacare.com (the “Site”) or engage with our services. Because we work in healthcare, we also include information about how we safeguard Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Personal Information We Collect

Website & Device Information

When you visit our Site, we may automatically collect certain information about your device, including:

• Web browser, IP address, and time zone.

• Information about cookies installed on your device.

• Pages you view, websites or search terms that referred you, and how you interact with the Site.
   

We collect this information through technologies such as cookies, log files, web beacons, and analytics tools.

Contact Information
If you submit information through forms on our Site, we may collect your name, email, phone number, and other details you provide so we can respond to inquiries or provide services.
Protected Health Information (PHI)
When you use our healthcare-related services, we may receive or process PHI on behalf of a healthcare provider (our client). PHI includes information such as medical history, diagnoses, medications, or other data that can identify you and relate to your care.

2. How We Use Your Information

• To communicate with you: Respond to inquiries, schedule services, and provide customer support.

• To provide care management services: Deliver Chronic Care Management (CCM), Annual Wellness Visits (AWV), Transitional Care Management (TCM), and Behavioral Health Integration (BHI) services in coordination with your provider.

• To comply with HIPAA and CMS rules: Maintain accurate documentation, care plans, and reporting.

• To improve our Site: Use analytics to understand how visitors interact with the Site.

• To ensure security: Monitor for potential risk, fraud, or unauthorized access.
   

We do not sell or share your PHI for marketing purposes.

3. Sharing Your Information
We may share personal information with trusted third-party vendors who provide services on our behalf (for example, secure hosting, analytics, or care management software). These vendors are required to comply with HIPAA where applicable and to sign a Business Associate Agreement (BAA) with us.

We may also share information:

• To comply with laws, regulations, or legal requests.

• To protect our rights, patients, or clients.
   

4. Your HIPAA Rights

As a patient, you have the right to:

• Access your PHI: Request a copy of the information we maintain.

• Request amendments: Ask to correct or update your records.

• Restrict use or disclosure: Request limits on how your PHI is used or shared.

• Receive an accounting of disclosures: Learn who we’ve shared your PHI with, outside of treatment, payment, or healthcare operations.

• File a complaint: If you believe your privacy rights have been violated, you may contact us or file a complaint with the U.S. Department of Health and Human Services (HHS).
   

To exercise these rights, contact us at contact@coosacare.com.

5. Data Security

We use administrative, technical, and physical safeguards to protect all personal information and PHI, including:

• HIPAA-compliant secure servers and encrypted transmission.

• Access limited to authorized personnel.

• Ongoing monitoring and risk assessments.
   

Despite safeguards, no method of electronic transmission or storage is 100% secure. We take compliance seriously and continually evaluate our security practices.

6. Cookies & Targeted Advertising
Like most websites, we use cookies and similar technologies to improve your browsing experience and analyze Site usage. You can disable cookies in your browser, though some features may not work correctly.

We may use information to provide relevant ads. You can opt out of targeted advertising via:

• Facebook

• Google

• Bing

• Or via the Digital Advertising Alliance’s opt-out portal.
   

7. Data Retention
We will maintain your information (including PHI, if applicable) as long as required by law or by our agreements with healthcare providers. Website-related contact information is retained until you request deletion.

8. Do Not Track
We do not alter our Site’s data collection practices when we see a “Do Not Track” signal from your browser.

9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.

10. Contact Us
For questions about this Privacy Policy or to exercise your HIPAA rights, please contact us at:
contact@coosacare.com